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Friday, May 18, 2012
FastCustomer Unleashes Telephone Call Concierge Service
"People are sick of shitty customer service," said FastCustomer co-founder, Stephanie Hay. And she and her team aim to do something about it. Their first product, for the iPhone, Android, and other platforms, allowed you to search for a customer service number - say Adam & Eve - and press a button. The program waits on hold for you and then calls you on your phone immediately upon connecting. The company saw 100,000 downloads and estimates that they saved people 1 million minutes of hold time. They've just launched a new telephone concierge service, 1855-DONT-HOLD (855-366-8465), that allows you to call in and perform the same operation. In short, this thing stays on hold for you. The whole process usually takes less than an hour.
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